Staff Support Center
  1. Staff Support Center
  2. FAR Queue - FAP/S Support and Dev Requests

FAR Queue - FAP/S Support and Dev Requests

Please use CCAOA Tech Request - Internal Application Support if you need to create a new staff account, update permissions, etc.
https://ccaoa.atlassian.net/servicedesk/customer/portal/16/group/19

Use the Fee Assistance Request ticket to report if there is a bug or error when utilizing FAP/S which causes an issue completing tasks that can normally be completed

  • FAP/S Support (Legacy System)

    Fee Assistance Data Change Request, Fee Assistance Bug, New Feature/Change Request FAP/S , Logic Inquiry
  • GCC.Org Support (NextGen System)

    NextGen New Feature Request
  • Electronic Attendance Support (EAS System)

    Report an EAS bug
Powered by Jira Service Management
{"xsrfToken":"1e654af5ab8cd51d69775615eba3d11a0d82f9a6_lout","branding":{"id":"18","key":"far","name":"FAR Queue - FAP/S Support and Dev Requests","portalBaseUrl":"/servicedesk/customer/portal/18"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/37887a3a-ee83-4ecd-8e6d-3e2a34937281/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjM2MWEyZi0xNzQwLTQ5MTMtODQ4Yy0zNDdkY2E4NTA2ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM3ODg3YTNhLWVlODMtNGVjZC04ZTZkLTNlMmEzNDkzNzI4MSI6WyJyZWFkIl19LCJleHAiOjE3NTIxMDUyNzEsIm5iZiI6MTc1MjEwNDY3MX0.I9A8u_h1kQd-Sdfum9HPLHa2INFMYfXC3mrPnlSO4oA&client=0b361a2f-1740-4913-848c-347dca8506fe&mode=fit","logoId":"37887a3a-ee83-4ecd-8e6d-3e2a34937281","isLogoAvailable":true,"helpCenterTitle":"Welcome to the CCAoA Support Center","sharedPortalName":"Staff Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the CCAoA Support Center","sharedPortalName":"Staff Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjM2MWEyZi0xNzQwLTQ5MTMtODQ4Yy0zNDdkY2E4NTA2ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTIxMDUyNzEsIm5iZiI6MTc1MjEwNDY3MX0.fwz8UAhbv1mRxgGI5rqgAIYOyinFh0U-CB6CJxb2ooo&client=0b361a2f-1740-4913-848c-347dca8506fe&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"18","key":"far","projectId":10030,"serviceDeskId":18,"name":"FAR Queue - FAP/S Support and Dev Requests","description":"<p>Please use CCAOA Tech Request - Internal Application Support if you need to create a new staff account, update permissions, etc.<br> <a href=\"https://ccaoa.atlassian.net/servicedesk/customer/portal/16/group/19\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ccaoa.atlassian.net/servicedesk/customer/portal/16/group/19</a></p>\n<p>Use the Fee Assistance Request ticket to report if there is a bug or error when utilizing FAP/S which causes an issue completing tasks that can normally be completed</p>","portalBaseUrl":"/servicedesk/customer/portal/18","reqTypes":[{"id":"88","name":"Fee Assistance Bug","descriptionHtml":"<p>Submit request if there is an issue causing an Error/Bug that inhibits the ability to complete tasks in FAP/S (that can normally be completed) and cannot be corrected by IT from the frontend.</p>","callToAction":"Fee Assistance Bug","introHtml":"<p>Get Support for FAP/S -</p>\n<p>Submit request if there is an issue causing an Error/Bug that inhibits the ability to complete tasks in FAP/S (that can normally be completed) and cannot be corrected by IT from the frontend.</p>\n<p>Include your manager and any applicable users in the request.</p>","icon":10513,"iconUrl":"https://ccaoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[24],"key":""},{"id":"334","name":"Fee Assistance Data Change Request","descriptionHtml":"","callToAction":"Fee Assistance Data Change Request","introHtml":"<p>This request type is to request a change to the data to correct an issue caused by incorrect processing</p>","icon":10498,"iconUrl":"https://ccaoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[24],"key":""},{"id":"91","name":"Logic Inquiry","descriptionHtml":"","callToAction":"Logic Inquiry","introHtml":"<p>Ask a question to validate if we support a feature or verify a current process.</p>","icon":10541,"iconUrl":"https://ccaoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[24],"key":""},{"id":"90","name":"New Feature/Change Request FAP/S ","descriptionHtml":"<p>Submit if request is regarding a feature/update that does not exist and changes are needed in FAP/S.</p>\n<p>We need clear data about the impact and urgency of every strategic request. This ensures we can properly prioritize work and maintain focus on our modernization goals while addressing critical business needs</p>","callToAction":"New Feature/Change Request FAP/S ","introHtml":"<p>Submit if request is regarding a feature/update does NOT currently exist and changes are needed in FAP/S</p>","icon":10517,"iconUrl":"https://ccaoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[24],"key":""},{"id":"89","name":"NextGen New Feature Request","descriptionHtml":"<p>Submit if request is regarding a feature/update that does not exist and NO changes are required in FAP/S</p>","callToAction":"NextGen New Feature Request","introHtml":"<p>Submit if request is regarding a feature/update that does not exist and NO changes are required in FAP/S</p>","icon":10458,"iconUrl":"https://ccaoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[25],"key":""},{"id":"155","name":"Report an EAS bug","descriptionHtml":"","callToAction":"Report an EAS bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://ccaoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[40],"key":""},{"id":"156","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10524,"iconUrl":"https://ccaoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"235","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://ccaoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"92","name":"Outage or Work Stoppage Report","descriptionHtml":"","callToAction":"Outage or Work Stoppage Report","introHtml":"","icon":10521,"iconUrl":"https://ccaoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"162","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10477,"iconUrl":"https://ccaoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"158","name":"Request a report or data analysis","descriptionHtml":"","callToAction":"Request a report or data analysis","introHtml":"<p>Need help with report or data analysis? Submit a request here.</p>","icon":10523,"iconUrl":"https://ccaoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"160","name":"System Problem","descriptionHtml":"","callToAction":"System Problem","introHtml":"<p>This request type is created when a bug, error, incident spans a widespread audience and needs to be debugged and corrected.</p>","icon":10500,"iconUrl":"https://ccaoa.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"FAP/S Support (Legacy System)"},{"id":25,"name":"GCC.Org Support (NextGen System)"},{"id":40,"name":"Electronic Attendance Support (EAS System)"}],"orderMapping":{"24":[334,88,90,91],"25":[89],"40":[155]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c098dea9-26de-351d-b5f2-f11dad76ceca","appLinkName":"","appLinkUrl":"","spaceKey":"PBR","spaceName":"P&PS Business Operations","spaceUrl":"","isServer":false},"labels":[],"projectKey":"FAR","serviceDeskId":18,"kbLinkDomainURLs":["https://ccaoa.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":18,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FAR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjM2MWEyZi0xNzQwLTQ5MTMtODQ4Yy0zNDdkY2E4NTA2ZmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIxMDU4NzEsIm5iZiI6MTc1MjEwNDY3MX0.vPSG2N9MStkU1QvX8NALshHCo9eR0GEbRVqZwiEzU1A","targetCollection":"upload-project-10030","endpointUrl":"https://api.media.atlassian.com","clientId":"0b361a2f-1740-4913-848c-347dca8506fe","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Staff Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ccaoa.atlassian.net/wiki","kbLinkDomainURLs":["https://ccaoa.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ccaoa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1e654af5ab8cd51d69775615eba3d11a0d82f9a6_lout","baseUrl":"https://ccaoa.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ccaoa.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0b361a2f-1740-4913-848c-347dca8506fe","optedInFeatures":{},"helpCenterType":"BASIC","traceId":"fa83d2645107407190540c5857ced43c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}